Returns & Refunds

Returning a gift

Gifts may be returned and exchanged for credit placed on to your Niven & Joshua account (you will need to register your details), redeemable against future purchases, valid for one year. Include a brief note explaining the reason for returning your item(s).

Please return via registered post to: Niven & Joshua Returns, Scholes Mill, Old Coach Road, Tansley, Matlock, Derbyshire, DE4 5FY, United Kingdom.

Please note; any cost difference, shipping, taxes and import duties are your responsibility.

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Niven & Joshua's Return Address

Niven & Joshua Returns, Scholes Mill, Old Coach Road, Tansley, Matlock, Derbyshire, DE4 5FY, United Kingdom.

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Returning your order or item(s)

You can return your order or item(s) to us within 28 days of the purchase date for an exchange or refund. Include a brief note explaining the reason for returning your item(s). Ensure it is sent using registered post, as Niven & Joshua can't be responsible for anything that goes missing.

The goods must be unused and complete with original proof of purchase. Used goods cannot be exchanged or refunded under any circumstances unless they are safely returned to us and then deemed faulty by Niven & Joshua and the manufacturer.

Please return to: Niven & Joshua Returns, Scholes Mill, Old Coach Road, Tansley, Matlock, Derbyshire, DE4 5FY, United Kingdom.

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